Frequently Asked Questions

Everything you need to know about ordering your custom Spirit Your Way items.

Whether you're ordering something special for one athlete or planning for an entire team, you'll find answers to some of the most common questions below.

  • Choose the item you'd like to order and complete the customization questions on the product page. Please provide as much information as possible so I can create a design that reflects what you have in mind.

  • Customization varies by product and may include team or school colors, names, numbers, photos, wording, logos, and other design details. The available options will be listed on each product page.

  • If your design requires photos, please submit them using the Photo Submission form on our website after placing your order. Be sure to include your order information so we can match your photos to the correct order.

    Photos must be submitted within 48 hours of placing your order. Orders may be canceled if all required photos are not received within that time.

    For the best results, please upload clear, high-quality original photos whenever possible. Screenshots, blurry or heavily cropped images, and photos downloaded from social media may affect the quality of your finished design.

  • Yes! A Design Preview can be purchased for $7 per custom item if you would like to review your design before production.

    Your Design Preview includes one revision round. If you would like changes, all requested changes should be submitted together within 24 hours of receiving your preview. Additional changes after your included revision require the purchase of an Additional Design Revision for $5 per revision round.

  • You are welcome to send inspiration photos to help communicate the look, colors, layout, or overall style you like. Inspiration images are used as a reference and do not guarantee an exact copy of another creator's work.

CUSTOM ORDER PROCESS

  • The standard processing time for custom orders is 2–3 weeks. Processing time begins once all required customization information and photos have been received.

    Processing/turnaround time is the time needed to design and create your order. Shipping time begins after your completed order has been shipped.

    Please keep both processing time and shipping time in mind when ordering for a specific event.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • Rush Processing may be available for an additional fee. When available, you will see the Rush Processing option when placing your order. If the option is not shown, rush orders are not currently being accepted.

    Rush Processing shortens the standard 2–3 week processing time but does not include shipping time or guarantee delivery by a specific date.

  • If you're ordering for a game, senior night, banquet, competition, graduation, or another special event, please include your event date when placing your order.

    Please allow enough time for both the standard 2–3 week processing time and shipping. If Rush Processing is currently available, you may select that option when ordering.

  • Yes! Free local pickup is available in Jacksonville, Florida. Select Local Pickup at checkout if you would prefer to pick up your order instead of having it shipped.

    You will receive the pickup location and instructions once your order is ready. Please do not attempt pickup until you have received your Ready for Pickup notification.

SHIPPING & TURNAROUND

  • Colors may vary slightly between screens, printers, materials, and finished products. I do my best to match your requested colors as closely as possible.

    If you need a specific color, please provide the HEX color code when submitting your customization details. This gives me the most accurate color reference possible. Without a HEX code, colors will be matched as closely as possible based on the information provided.

  • You may submit logos or graphics you have permission to use. Customers are responsible for ensuring they have the necessary permission or rights to use any submitted logos, images, trademarks, or other protected materials.

  • Absolutely. You don't need to have the entire design figured out before ordering. Give me your team colors, personalization details, photos, event information, and any ideas or inspiration you have, and I can use those details to create your design.

PRODUCTS & CUSTOMIZATION

TEAM ORDERS

  • Yes! Special team pricing is available on select custom products for coaches, team moms, booster clubs, and others organizing group orders.

    Some products are already priced with team or bulk ordering in mind and are not eligible for an additional team discount.

    Visit the Team Pricing section on the Home page to submit a request.

  • Complete the Team Pricing Request form with your team or organization, the item you're interested in, estimated quantity, event date or deadline, and customization details.

    After reviewing your request, we'll contact you by email to discuss your order and available team pricing.

  • Minimum quantities may vary depending on the product. Submitting a Team Pricing Request does not commit you to placing an order.

  • Please review all customization details carefully before submitting your order. Changes or corrections may be requested within 48 hours of placing a standard order.

    After 48 hours, customization details are considered final and changes cannot be guaranteed. If a change can still be accommodated, additional fees may apply.

    Rush orders are not eligible for the 48-hour change period, as design and production may begin immediately.

  • Standard orders may be canceled within 48 hours of purchase. After the 48-hour cancellation period, custom orders are final and cannot be canceled.

    Add-on fees, including Design Preview fees, are non-refundable and will not be included in your refund.

    Rush orders are not eligible for the 48-hour cancellation period. Because work may begin immediately in order to meet the shortened processing time, Rush Processing fees and the associated order are non-refundable once placed.

  • Because personalized items are created specifically for you, custom orders cannot be returned or exchanged due to a change of mind, incorrect information submitted by the customer, or incorrect information approved on a Design Preview. Please carefully review all customization details before submitting your order.

    If there is an error with your item that was made by Spirit Your Way, please contact me so I can review the issue.

    Spirit Your Way is not responsible for packages that are lost, stolen, delayed, or damaged after they have been accepted by the shipping carrier. Any shipping-related issues or claims will need to be addressed directly with the carrier.

CHANGES, CANCELLATIONS & RETURNS

STILL HAVE A QUESTION?

  • Visit the Contact page and send me a message. We’ll be happy to help with questions about products, customization, or an existing order.