Policies
At Spirit Your Way, each custom item is created specifically for you. Please review the following policies carefully before placing your order. By completing your purchase, you acknowledge and agree to the policies below.
ORDER & CUSTOMIZATION POLICY
Please review all names, numbers, colors, wording, photos, sizes, quantities, and other customization details carefully before submitting your order.
Changes or corrections to customization details may be requested within 48 hours of placing a standard order.
After 48 hours, customization details are considered final and changes cannot be guaranteed. If a requested change can still be accommodated, additional fees may apply.
Rush orders are not eligible for the 48-hour change period, as design and production may begin immediately.
Spirit Your Way is not responsible for errors resulting from incorrect information submitted by the customer.
PHOTOS
If your order requires photos, all required photos must be submitted within 48 hours of placing your order.
Please submit clear, high-quality original photos whenever possible. Screenshots, blurry images, heavily cropped photos, or images downloaded from social media may affect the quality of the finished design.
Orders may be canceled if required photos are not received within 48 hours.
Customers are responsible for ensuring they have permission to use any photos, logos, graphics, trademarks, or other content submitted for use in a custom design.
DESIGN PREVIEWS & REVISIONS
A Design Preview is available as a $7 add-on per custom item for customers who would like to review their design before production.
A Design Preview includes one revision round. All requested changes for the included revision should be submitted together within 24 hours of receiving the preview.
Additional changes after the included revision require the purchase of an Additional Design Revision for $5 per revision round.
Customers are responsible for carefully reviewing all names, numbers, spelling, colors, photos, wording, and other customization details shown on the Design Preview.
Once a design is approved, Spirit Your Way is not responsible for errors that were visible on and approved in the Design Preview.
Design Preview and Additional Design Revision fees are non-refundable.
CANCELLATION POLICY
Standard orders may be canceled within 48 hours of purchase.
After the 48-hour cancellation period, custom orders are final and cannot be canceled.
Add-on fees, including Design Preview and Additional Design Revision fees, are non-refundable and will not be included in a cancellation refund.
Rush Orders
Rush orders are not eligible for the standard 48-hour cancellation period. Because work may begin immediately to accommodate the shortened processing time, Rush orders cannot be canceled once placed.
Rush Processing fees are non-refundable.
PROCESSING & RUSH ORDERS
The standard processing time for custom orders is approximately 2–3 weeks.
Processing time begins once all required customization information and photos have been received.
Processing time refers to the time required to design and create your order and does not include shipping time.
Rush Processing may be offered for an additional fee when availability allows. If Rush Processing is currently available, the option will appear when placing your order. If the option is not shown, rush orders are not currently being accepted.
Rush Processing shortens the standard processing time but does not guarantee delivery by a specific date.
RETURNS & EXCHANGES
Because personalized items are created specifically for each customer, custom orders cannot be returned or exchanged due to:
A change of mind
Incorrect information submitted by the customer
Incorrect sizing, quantities, colors, names, numbers, wording, or other customization details submitted by the customer
Information or design details approved by the customer on a Design Preview
Please review all information carefully before submitting your order.
If Spirit Your Way makes an error in the creation of your item that does not match the customization information you submitted or the approved design, please contact Spirit Your Way so the issue can be reviewed.
SHIPPING & DELIVERY
Shipping time is not included in the standard 2–3 week processing timeframe.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Once a package has been accepted by the shipping carrier, Spirit Your Way is not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged in transit.
Shipping-related issues and claims must be addressed directly with the shipping carrier.
Providing an event or needed-by date does not guarantee that an order will arrive by that date. Customers are responsible for allowing sufficient time for both processing and shipping when ordering for games, senior nights, banquets, competitions, graduations, birthdays, or other time-sensitive events.
LOCAL PICKUP
Free local pickup is available in Jacksonville, Florida.
Customers who select Local Pickup at checkout will receive pickup instructions once their order is ready.
Please wait until you receive your Ready for Pickup notification before attempting to pick up your order.
The exact pickup location is not publicly displayed and will be provided with your pickup instructions.
COLOR DISCLAIMER
Colors may vary between computer monitors, phones, printers, materials, and finished products.
Spirit Your Way will make every effort to match requested colors as closely as possible.
If a specific shade is required, customers are encouraged to provide the HEX color code with their customization information. A HEX code provides the most accurate color reference possible; however, slight differences may still occur when colors are reproduced on different materials or through different printing methods.
If a HEX code is not provided, colors will be matched as closely as possible based on the customization information submitted.
CUSTOMER-PROVIDED CONTENT
Customers are responsible for ensuring they have permission or the necessary rights to use any photos, logos, graphics, trademarks, names, or other materials submitted to Spirit Your Way for use in a custom product.
Inspiration photos may be submitted to communicate a preferred style, layout, color scheme, or overall look. Inspiration images are used as references and do not guarantee an exact reproduction of another creator's work.
QUESTIONS ABOUT YOUR ORDER
If you have questions about an order or these policies, please contact Spirit Your Way through the Contact page.
Please include your name and order number when contacting Spirit Your Way about an existing order.